Integrations

Connect OWL.BiKe to third-party services for seamless workflows.

{
  "event": "ticket.created",
  "ticket": {
    "id": "tck_123",
    "title": "Order Issue",
    "customer": {
      "email": "user@example.com"
    }
  }
}

Overview

OWL.BiKe integrates with popular e-commerce platforms, CRM systems, and other tools to streamline your support workflows. Use webhooks for real-time notifications or embed custom JavaScript for tailored experiences. Start with pre-built connectors or build your own.

E-commerce Sync

Sync orders, customers, and tickets with Shopify or WooCommerce.

CRM Tools

Connect to Zendesk, Intercom, or HubSpot for unified customer data.

Webhooks

Receive events like new tickets or order updates instantly.

Custom Embeds

Add OWL.BiKe widgets to your site with simple scripts.

E-commerce Platform Sync

Sync OWL.BiKe with your store to automatically create tickets from orders or refunds.

Install the OWL.BiKe app from the Shopify App Store. Grant permissions for orders and customers.

// Shopify webhook handler
const handleOrderCreated = async (order) => {
  await fetch('https://api.example.com/v1/tickets', {
    method: 'POST',
    headers: { 'Authorization': `Bearer ${YOUR_API_KEY}` },
    body: JSON.stringify({
      title: `New Order #${order.id}`,
      customerEmail: order.customer.email
    })
  });
};

// Node.js server example
const express = require('express');
const app = express();
app.post('/webhooks/shopify/order', express.json(), (req, res) => {
  // Create OWL.BiKe ticket
  console.log('Order created:', req.body);
  res.status(200).send('OK');
});

Test integrations in sandbox mode first to avoid affecting live data.

CRM and Ticketing Tools

Link OWL.BiKe to your CRM for bidirectional sync of customer interactions.

Zendesk

Two-way ticket sync with custom fields.

Intercom

Import conversations as OWL.BiKe threads.

HubSpot

Associate tickets with CRM contacts.

Webhook Setup

Set up webhooks to push OWL.BiKe events to your backend.

Create Webhook

Navigate to OWL.BiKe Dashboard > Integrations > Webhooks. Click "New Webhook".

path

eventsarray

Required

Events like ticket.created, ticket.updated.

query

secretstring

Optional HMAC signature secret.

Configure Endpoint

Enter your endpoint URL, e.g., https://your-webhook-url.com/owl-bike.

Verify Payload

OWL.BiKe sends a test event. Respond with 200 OK.

Custom JavaScript Embeds

Embed OWL.BiKe widgets directly into your site.

<!-- Help widget -->
<script src="https://js.owl.bike/latest.js"></script>
<div id="owl-bike-widget"></div>
<script>
  OWLBiKe.init('YOUR_API_KEY', { container: '#owl-bike-widget' });
</script>

<!-- Custom ticket form -->
<script src="https://js.owl.bike/latest.js"></script>
<script>
  OWLBiKe.init('YOUR_API_KEY', {
    theme: 'dark',
    onTicketSubmit: (data) => {
      console.log('Ticket data:', data);
    }
  });
</script>

Replace YOUR_API_KEY with your actual key from OWL.BiKe Dashboard > API Keys. Never expose it client-side in production.

Next Steps

Quick Wins

Shopify Sync

Enable order tickets

Webhook Test

Verify events flow

In Progress

Zendesk Link

Two-way sync setup

Dec 15, 2024

Planned

Slack Notifications

Alert team on new tickets

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